Customer Relations Manager
This position is responsible for providing the highest possible telephone support to customers. Must have good verbal, written and interpersonal skills, be quick thinking, and have a can-do attitude. Must be positive, be a team player, and be able to work within a team environment.
Qualifications:
- Requires a minimum of a high school diploma or its equivalent with 2 years of experience in the field or in a related area.
- General knowledge of company concepts, practices, and procedures.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Knowledge of Microsoft Office Products and how to navigate the Internet is requried.
- Effective communication skills and positive customer relations skills are required.
- Dependable and open to change.
- Learning to diffuse a client's anger over the phone.
- Performs general tasks as assigned.
- Good organizational skills and ability to process through all To-Do's.
- Candidate will need to agree to a background check.
Duties and Responsibilities:
- Has been introduced to and pursues a more intimate understanding of the InsureMe Mission of 'Doing the RIGHT Thing' with its' associated values of Love (for People - building enduring relationships via the Golden Rule), Integrity, Leadership (servant / leadership), and Innovation. Understands their performance measurement, in part, will be based on these values.
- Supports corporate objectives and reflects core values in work. This employee understands the values and strives to uphold them.
- Duties include answering and initiating telephone call inquiries, promoting and selling the organization's products and services.
- Responsible for researching and resolving general complaints to ensure customer retention and satisfaction.
- Investigate and resolve general problems and discrepancies. Document and follow-up on all issues.
- Supervision is typically necessary - typically reports to a manager.
- Manages activities related to agent adds, changes, terminations, crediting, up-selling and overall profitability of account.
- May route some issues to other team members.
- Contact customers to collect past due amounts or make payment arrangements.
- Keep customer service records, noting customer feedback and advising managers of trends and customer issues that need special attention.
- Other Duties as assigned.
InsureMe's Behavior Standard
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
About InsureMe:
InsureMe is a company based in Englewood, Colo. that links consumers shopping for insurance with insurance professionals. In 2007, InsureMe took second place in a competition for Best Place to Work in America awarded by the Society for Human Resource Management, and has also been recognized for exceptional employment practices by Denver Business Journal, Working Mother Magazine and the Leadership Excellence magazine. InsureMe prides itself on supporting its internal, local, and global communities and demonstrating a healthy work-life balance.
Candidates that meet the above qualifications please email your resume to mhaley@insureme.com
